Cutting edge technology

New growth in business in 2019 Starting with the employment

Introduction: Hiring “robot employees” seems to be a wonderful thing. It is tireless and works tirelessly for 7x24 hours. It is extremely efficient, and it takes almost two days to complete the work that takes two hours to complete.

Hiring "robot staff" seems like a wonderful thing. It is tireless and works tirelessly for 7x24 hours. It is extremely efficient, and it takes almost two days to complete the work that takes two hours to complete. It doesn't affect work efficiency because of mood, and it doesn't chat with other colleagues. It's not secretly lazy. It doesn't care about the year-end award... No matter how you look at it, it's an employee who is liked by the boss.

After using the robot, a bank reduced the time of the public household from the original 23 days to 10 minutes, and the personal housing loan issuance process was shortened from the original 3 weeks to several hours. There are hundreds of thousands of invoices per year by the company's purchasing department. The invoice time is not right, and manual intervention is required. The robot automatically executes the blocked invoice and abnormal handling process, reducing manual intervention by 95%. More and more repetitive work scenes are gradually being changed by “robot employees”. Today, we call this digital workforce Robotic Process Automation (RPA). Studies have shown that RPA is replacing 78% of the company's daily work with a large number of repetitive, mechanical manual operations to avoid human error.

In fact, RPA has emerged and applied abroad as a product or solution. In recent years, domestic enterprise users have greatly increased their demand for RPA, and robot process automation has penetrated into banking, financial services, insurance, manufacturing, telecommunications and healthcare industries. These industries face both large data collection and complex process processing requirements and are subject to strict regulation. RPA helps these companies achieve cross-system operations, efficiently process long process orders, and enhance compliance. Not only does it achieve at least a 50% reduction in labor costs, but it also increases the average productivity by 500%, with an error rate of almost zero.

An old system solves the problem without modification

RPA modularizes the workflow and can replace the manual and automatic execution functions in a series of processes to achieve process reengineering. Even if you encounter obstacles that affect efficiency, you can use technology to overcome it. In the "demographic dividend""The gradual disappearance of today, the use of RPA software robots to replace people to complete the business, enabling employees to focus more on data analysis, decision-making and innovation with higher added value.

We often say that stability is overwhelming, old The system does not change and can be changed. The old and new system will often encounter old documents lost, the people who make the process disappear, the systems are incompatible and intricate. The use of RPA principle does not require coding, only need to master the business process, It can realize automatic processing without affecting the function and stability of the existing IT system. If there is an unexpected situation, it only needs to re-learn the new rules to the robot. Its response process is fast and accurate. It can be said that one line of code is not required to be written. An old system solves the problem without modification. For example, Alibaba Cloud RPA can be integrated and run at a higher software level, which determines that it will not invade and affect existing software systems. In order to maintain the stable and reliable operation of the existing IT system of the enterprise.

"War through the battle" is the choice of RPA manufacturers The final output of the standard

robot still depends on the person. The prerequisite for implementing the RPA is that it must thoroughly interpret the specific business process and model the enterprise. This requires the RPA vendor to have a senior business analyst. The business process can be summarized into a process model. Only RPA vendors who have accumulated rich experience in the industry can have such customization and delivery capabilities. A large leisure food company has developed a new retail marketing. The business in the Tmall platform, order volume up to 700,000 orders per day, daily need for higher reconciliation frequency to ensure online Alipay billing details and financial system consistency, the financial team invested 60 people, more than 3,000 hours to support, also Only part of the reconciliation can be completed. Obviously, this is wasteful of resources and is not efficient. After the multi-party evaluation, after opening the cooperation with the Alibaba Cloud RPA team, the problem that has been plaguing the CFO has been solved. The RPA has nearly 40 steps of repetitive operations. Take over, and in real sense, achieve full reconciliation.

A good RPA vendor must also have connectivity. IT system information silos open, without changing the existing ecological system will be separated from each output link up .RPA program must also have scalability and can be adjusted according to the needs and business scenarios.

In considering the implementation of RPA, it is very helpful to consider ROI (return on investment ratio) appropriately. Executing hundreds and thousands of times a day, business processes will remain unchanged for a long time, and RPA will certainly be more effective than hiring more employees. In addition, many large RPA applications and terminal deployments require back-end management services, increasing system complexity. Therefore, a successful RPA project needs to consider the vendor's operation and maintenance support capabilities. For example, Alibaba Cloud RPA has a high-security and industry-leading partner in the industry to jointly implement and ensure the stable operation of the business.

Alibaba itself is the direct beneficiary of RPA

As early as 2011, Alibaba had already used RPA within the company. Alibaba Cloud RPA's predecessor is called the code stack, born in Taobao. Alibaba Cloud RPA is widely used in group financial sharing centers, Tmall, flying pigs, rookie, ant gold clothing and other products, covering most of Alibaba's BU, optimizing a large number of inefficient and high-risk processes, in the information construction, efficient approval Excellent performance in automation operations and automatic processing of information flow, and the work efficiency has increased by 500%+. Among them, the flying pig will use the Alibaba Cloud RPA to automate the process of paying the passenger ticket cost, which saves 85% of the execution time and can complete the payment process flow in only 15 seconds.

Alibaba Cloud RPA has completed deep-growing in insurance, finance, healthcare and other fields, and has also penetrated into emerging industries such as e-commerce customer service and new retail, helping to achieve efficiency improvement and execution accuracy, and to achieve benefits. Growth, accumulating a wealth of industry-feasible solutions.

For example, a brand e-commerce solution company needs to protect the risk words of illegal violations in every product detail page that is represented. In data integration and report formation, Alibaba Cloud RPA has independently developed dozens of applications, and the efficiency of a single process has increased by 600%. The number of operations per day is equivalent to 20 people.

For example, a bank is a well-known policy bank in China, and post-loan management has a considerable proportion. Among them, the monitoring and verification of the financial statements of 800 listed companies after the loan is one of the key points of post-lending management. At present, 40 credit managers in 5 locations in each quarter have to invest at least 400 hours. After using RPA, Financial statements can be automatically generated to make the bank'sThe post-loan management work has been greatly released, and one person can complete the workload of the previous 40 people, and the efficiency is directly increased by 23 times.

According to McKinsey's report on emerging and disruptive technologies, the RPA's automation technology market will generate nearly $6.7 trillion in economic value by 2025. Alibaba Cloud RPA's own core technology provides customers with a 7×24-hour enterprise-class operation and maintenance solution. Not only can multiple business systems be linked, the work can be performed automatically, and process reengineering can be realized. It does not affect the functionality and stability of existing IT systems. Maximize efficiency and cost, and significantly increase input efficiency. It can be delivered in the fastest 2 weeks and the slowest 6 weeks to 2 months.