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Introduction: It is important for organizations to be able to see what is happening in the cloud platform. Today, many organizations are actively monitoring cloud applications to gain critical insights about security, usage, performance, and compliance, and foster a culture of compliance to build trust among organizations, users, and customers.

As more organizations move their business to the cloud, more and more users are accessing cloud-based business applications. This creates additional complexity for the IT team and opens the door to major issues that may impact business development. Therefore, all types of public and private organizations are looking for ways to monitor user interaction with their data.

It is important for organizations to be able to see what is happening in the cloud platform. Today, many organizations are actively monitoring cloud applications to gain critical insights about security, usage, performance, and compliance, and foster a culture of compliance to build trust among organizations, users, and customers.

Monitoring Insight

Organizations can save time and money by maximizing their investment in cloud computing applications through cloud computing-based insights. More importantly, they can use these insights to protect and optimize their cloud computing environment. By examining the main areas of security, usage/adoption, performance, and compliance monitoring, you can gain best practices for your organization's work and learning.

Use/Adopt

Many organizations have invested in the cloud, so it is important to understand whether employees are using their cloud computing applications safely and making the most of them. For example, do employees use cloud computing applications (such as Salesforce) as intended by the organization? This is why organizations need to understand cloud computing applications.

Adoption rate is an important indicator that needs to be monitored, but it is difficult to measure. Typically, an organization first analyzes the number of logins. But just logging in is not enough to truly understand how employees actually use the organization's technology.

The better goal of the organization is to find its super users. One benefit of monitoring user activity is that organizations can identify high performers and use them as benchmarks to help other users enhance their use and increase adoption. For example, 52% of high-performing salespeople say they are leveraging customer relationship management (CRM) technology and other internal systems, while1% of the poor sales staff said so.

This type of monitoring will highlight users who need training or do not need a license at all. This can save the organization a lot of resources.

Security

Employees can use cloud computing applications to do more work anytime, anywhere, but also extend the attack surface. This means that all employees who have access to these applications have access to critical data at any time. The cybersecurity skills gap increases the organization's vulnerability to internal threats and highlights the need for monitoring.

By focusing on what is being exported and the reports that are running, organizations can more easily detect inappropriate behavior. For example, more than half of all employees who have changed or lost their jobs in the past year have access to and use of corporate confidential data, and 52% believe that the use of such documents does not constitute a crime.

Another way to find out what might be happening is to monitor the login activity. Look for unauthorized users who are trying to log in, or try to log in from an abnormal location or outside normal business hours. Configuration files and permission changes may also indicate that this is a malicious act. Monitoring new profile creation and privilege escalation and the people performing these actions will help organizations reduce data misuse.

Compliance

Regulators quickly intervened in cloud computing and added a number of new regulatory requirements. In addition to FINRA, HIPAA, PCI, FFIEC, and FCA regulations, the new regulations include the European Union's General Data Protection Regulations (GDPR), the California Consumer Privacy Act (CCPA), and the New York State Cyber ​​Security Code.

As regulators seek to protect the privacy and security of consumer data, more regulations will be introduced. So while organizations have found more effective new ways to meet compliance in the cloud, there are still some misunderstandings. An organization may consider its application provider to be solely responsible for the security and compliance of data storage and processing, but in practice this is a shared responsibility.

The organization needs more control than ever to maintain an overall view of its data. By monitoring events, organizations can answer key questions about how users handle sensitive data and security controls. By doing so, organizations can better leverage the power of cloud computing data security to pave the way for compliance. Organization can alsoAvoid regulatory fines and business disruptions and ensure trust between customers.

Performance

Information availability in cloud computing applications is performance. Performance metrics provide insight into the end user experience. For example, organizations can spend a lot of time and resources detecting, investigating, and repairing login failures, which wastes everyone's time and frustrates users.

If the organization does not have information about the execution of cloud computing applications, users can create solutions that reduce application usage, adoption, and trust, whether in the organization or in their customer community. However, through advanced insights, organizations can take a proactive approach to maximizing employee productivity and thereby trusting users and customers.

Organizations can also save time when investigating sources of performance differences and point organizational developers to the root cause of the problem by asking the following questions, and even justify the cost:

Which users are Will face login failure?

Which pages failed to log in?

What is the trend of login success and failure?

Visibility in the cloud

is critical to gaining visibility into user activity in the cloud. Typically, monitoring starts with the most difficult security points and monitors the signs of a particular user. For example, export an unusually large report or login from a restricted IP address. However, as security monitoring capabilities increase, you can learn more about usage and adoption, performance, and compliance.

The organization was able to start its cloud computing monitoring program with the above information as a starting point. Through monitoring, you will learn how users access and use cloud computing applications and sensitive data. Organizations will protect and optimize their business systems and gain greater compliance by gaining insight into their cloud computing usage.

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